The Power of Professional Presence: Communication That Builds Trust
How we come across matters - to patients, coworkers, staff, and the broader community. Professionalism is not just about policies or standards; it is expressed moment by moment through our presence and communication.
Ryan Bouda is our speaker for this interactive session where participants will explore how natural communication styles and personal values influence professional interactions. We will examine what professionalism sounds like and feels like in real-world settings, including phone conversations and written messages. The session will also focus on essential communication skills such as active listening, verbal delivery (tone, intensity, and cadence), and nonverbal cues that shape trust, clarity, and patient safety.
