In this interactive session presented by Ryan Bouda, participants will explore how natural communication styles and personal values influence professional interactions. We will explore what professionalism sounds like and feels like in real-world settings, including phone conversations and written messages.
Session learning objectives include:
- Identify key elements of professional presence, including communication styles, values, and verbal and non-verbal behaviors, and explain how they impact patient safety.
- Analyze how tone, cadence, listening skills, and message delivery influence interactions with patients, coworkers, and the community.
- Apply practical communication strategies to improve professionalism in phone conversations, written messages, and in-person interactions.
Register to attend on our Events Calendar
